Feedback from previous guests about their experience.
76%
liked the hotel and would stay again
Great location
Professional service
Old-fashioned rooms
Early morning disturbances
7.6/10
Very good
Rooms
7.4
Location
8.6
Service
8.0
Dining
7.6
Guest reviews
7.6/10
based on 5 reviews
8.3
8.3/10 based on 2657 reviews
David
United Kingdom,
May
2024
8.2/10
I was a bit disappointed with the room assignment as it was not what I expected, but despite the initial hiccup, the stay was comfortable and quiet. The service really stood out with their helpful and friendly approach, making my morning hassle-free. The location was excellent, close to the town center and convenient for transportation. Dining options were satisfactory, especially given the circumstances, and the facilities met my needs overall.
Rooms
7.0
The room I was initially assigned was not as desired, but it was clean and quiet.
Service
9.0
The staff was very helpful and friendly, especially during my early morning interactions.
Location
9.0
The hotel's location was great, near the town center and with easy access to transportation like the train station.
Dining
8.0
The dining experience was decent considering the circumstances, with varied options available.
Facilities
8.0
The facilities provided what I needed for a comfortable stay.
Dan
United States,
February
2024
8.2/10
Despite being a Dorring Card Holder, I was placed in a small, dirty room initially. However, after updates, the room was clean and comfortable, almost like a sauna. The service was lacking in cleanliness and friendliness initially but improved. The location is perfect for city and spa relaxation, with kind staff. The dining experience was very good, with a large variety. Facilities overall were good.
Rooms
8.0
The room was looking very tired initially but improved after receiving updates. It was clean and comfortable.
Service
7.0
The service did not bother to clean up at first but later improved. The staff were not very friendly initially but got better over time.
Location
9.0
The location is perfect for city exploration and spa relaxation, and the staff were very kind. It is close to the city center and offers free street parking.
Dining
9.0
The dining experience was very good with a large variety of options.
Facilities
8.0
The facilities overall were good.
Jack
United Kingdom,
December
2023
7.8/10
The hotel has spacious rooms with a view that get plenty of daylight. The carpet needs a refresh, but overall, it was good. The service was wonderful and so friendly. The location is excellent, with the central station just five minutes walking distance away. The dining experience, although limited in choices, is great with freshly made omelets. The facilities are well-equipped and clean.
Rooms
7.0
The rooms are spacious, with a large closet and plenty of daylight, but the carpet needs refreshing.
Service
9.0
The service was just wonderful and very friendly.
Location
8.0
The location is excellent, close to the central station and the town center.
Dining
7.0
The dining experience is great with freshly made omelets, although limited in choices.
Facilities
8.0
The facilities are well-equipped and clean.
Richard
United Kingdom,
September
2023
7.8/10
The hotel offers a mix of positives and negatives. The rooms were very nice and well-maintained but felt a bit old-fashioned, lacking in comfort. The service was friendly and professional, yet there were early morning disturbances. The location was excellent for exploring the city and attending events, with many dining options nearby. The dining experience was satisfactory but not up to the highest standards. Overall, a decent stay with some room for improvement in certain areas.
Rooms
7.0
The rooms were very perfect, but they felt a bit old-fashioned and not as comfy as expected.
Service
8.0
The service had an at-your-service attitude and was generally helpful and professional, although there were some disturbances early in the morning.
Location
9.0
The location was great with easy access to the city center and modern conference center, perfect for rail travel.
Dining
8.0
The dining area was very nice with a good selection, although it didn't reach a five-star level.
Facilities
7.0
The facilities were adequate for my needs during my stay.
Great location
Old-fashioned rooms
Lawrence
United States,
August
2023
7.2/10
The hotel offers spacious rooms with good beds and ample working space. The service was friendly but slightly lacking in interest at times. Its location near the train station is convenient for early travelers, although the dining experience was somewhat modest. Overall, the hotel provides decent accommodations with room for improvement on certain aspects.
Rooms
8.0
The rooms were spacious and had a large closet. They received plenty of natural light, even after sunset.
Service
7.0
The service was friendly, with a hint of arrogance at times. While enjoyable, there was room for improvement in honoring rates.
Location
8.0
The hotel is conveniently close to the train station, making it ideal for early morning travel. However, the dining area could get crowded during peak hours.
Dining
6.0
The dining experience was adequate but limited, aiming for a safe environment. More variety would enhance the overall dining satisfaction.
Facilities
The hotel offers standard facilities catering to basic needs.
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